Frequently Asked Questions.
About Edu-Kidz
What is Edu-Kidz?
Edu-Kidz is a South African supplier of quality, affordable generic toys with a strong focus on educational, developmental, and open-ended play.
Are Edu-Kidz toys branded?
We specialise in quality generic toys rather than branded character toys, so retailers can offer affordable products while maintaining attractive retail margins.
Who can buy from Edu-Kidz?
Anyone in South Africa – retailers, schools, therapists, organisations and parents.
Where is Edu-Kidz based?
We are based in Alverstone, just outside Hillcrest / Durban in KZN. We courier countrywide.
Do you sell directly to the public?
While we do have direct sales available on our website, our focus has always been on offering an affordable, high-quality range of educational toys to retailers nationwide.
General FAQ's
Why does Edu-Kidz focus on generic toys?
At Edu-Kidz we believe that ever child deserves access to affordable, high-quality educational toys. By focusing on generic products, we help retailers improve profitability while helping parents provide meaningful play experiences without paying extra for a brand name.
Are generic toys lower quality than branded toys?
“Generic” does not automatically mean poor quality. Quality generic toys are manufactured to meet safety and quality standards while offering the same opportunities for learning, creativity, problem-solving, and imaginative play as branded toys. Our focus is on selecting products that offer good quality and value.
Can retailers make better margins on generic toys?
Because pricing is generally more affordable for generic toys due to less being spent on licensing and marketing, retailers can make better profit margins on products as well as charge less, thus offering their customers better value. Children play with the toy—not the logo.
Still have a question?
Whether you’re a retailer looking for your next best-selling toy range, a school looking for educational resources, or a parent looking for meaningful screen-free play, we’re happy to help.
Retailer & Wholesale FAQs
Why should my store stock generic educational toys?
By stocking generic toys, retailers can offer a wider range of products at different price points, making educational and developmental toys accessible to more families. There is also the option, in most cases, to generate better profit margins in-store.
What type of retailers do you supply?
Our range is suitable for specialist toy shops, gift shops, pharmacies, supermarkets, stationery stores, educational stores, and independent retailers.
Do you have a minimum order quantity?
No minimum order quantity applies but we do request display boxes of certain items to alleviate damage during transport.
How do I open a wholesale account?
Send us an email with your business details, and we will open the wholesale pricing link on our website for you. The prices displayed without the link are our retail prices.
How do I place a wholesale order?
Simply Sign in, add your products to your cart, wait for our proforma quote, which will include courier costs, make your payment via EFT…. simple as that.
Can I mix different products in my order?
Absolutely! And once you have finalised your order, if you have forgotten to add an item, just email us with your order number, and we will make the adjustment.
Do you offer volume discounts?
While our pricing is VERY competitive, if you are wanting large volumes of a particular item, you are most welcome to contact us, and if we have any “wiggle room” on your chosen products, we will try to assist. We generally have removed the “wiggle-room” from our prices s o that every retailer benefits.
How often do you receive new stock?
We generally travel overseas every year to source new products and place orders. We get regular new shipments throughout the year.
Do you provide product information that I can use in my store?
We have tried to give a comprehensive product description for each product on our website, but if you need any further information, you are most welcome to make contact. We will endeavour to assist where possible.
Can you help me decide which toys to stock?
While each retailer knows their customers and target market, we will gladly offer advice on products that have performed in your retail segment. Just pop us a mail or call and we will gladly assist where possible.
Ordering & Delivery
Can I order through WhatsApp?
You most certainly can email, call or WhatsApp your order through to us as well as use our website. Whatever works easiest for you…we will accommodate.
How long does delivery take?
As we are based in Durban, courier times vary across the country. To major cities like Johannesburg (usually overnight) or Cape Town (2 days) the time is fairly consistent. Outlying areas can be slightly trickier depending on the day of the week- but generally between 3-5 days. Obviously leading up to the Christmas period, or near Black Friday, couriers are slightly busier.
Which areas of South Africa do you deliver to?
Country wide.
How much does delivery cost?
Costs are dependent on the area and order size. We try to pack as economically as possible for our customers. We also get quotes from 16 different courier companies for each order in an attempt to obtain the best cost. Customers are also most welcome to arrange their own collection.
How can I track my order?
Once the courier has collected the order, we will confirm the tracking or waybill number with you via email.
What happens if an item is out of stock?
If an item is out of stock, we will confirm with you via email and offer a product substitution if there is a similar product in stock.
Can I pre-order upcoming stock?
Yes. Only a pleasure. If an order placed has stock that is current AND stock due to arrive, we can send the order out in 2 batches, making sure that no EXTRA courier charges are incurred.
Returns, Damages & Exchanges
What happens if I receive a damaged product?
If a box is received damaged from a courier delivery, please ensure that this damage is noted with the courier upon receipt of the goods. Let us know of any damage within 3 days of receipt. While we strive to ensure that Harley is doing a great job at quality control, it may happen that he is distracted by a bouncing ball and an error may creep in. In this event, please let us know so that we can make the correction.
Can I exchange an incorrect item?
You are welcome to return an incorrect item – just please ensure that the goods are returned to us in the original, undamaged packaging. Let us know of your error so that we can adjust any paperwork and then return the product to us. Once received in good order, we will provide you with a credit note.
Payments
What payment methods do you accept?
For security reasons, we recommend an EFT. We do not accept cash
Do wholesale customers receive payment terms?
Unfortunately, we do not offer new account terms.
When is payment required?
Once the orders are packed and ready to dispatch, an invoice will be generated for payment. The courier will be booked once payment has been received.
Do your prices include VAT?
Pricing for our wholesale customers is exclusive of vat and couriers but the retail displayed pricing is vat inclusive still excluding courier costs.
Returns, Damages & Exchanges
What happens if I receive a damaged product?
If a box is received damaged from a courier delivery, please ensure that this damage is noted with the courier upon receipt of the goods. Let us know of any damage within 3 days of receipt. While we strive to ensure that Harley is doing a great job at quality control, it may happen that he is distracted by a bouncing ball and an error may creep in. In this event, please let us know so that we can make the correction.
Can I exchange an incorrect item?
You are welcome to return an incorrect item – just please ensure that the goods are returned to us in the original, undamaged packaging. Let us know of your error so that we can adjust any paperwork and then return the product to us. Once received in good order, we will provide you with a credit note.
Safety
Are your toys safety tested?
We try to ensure that all relevant safety codes are adhered to, and if we find any issue with any of our products, we will ensure a product recall at our expense.
What age recommendations should I follow?
Each product has a recommended age category on the packaging, and our website offers a recommended age for each product. Please bear in mind that children do develop at different stages, so every child’s capability will be different. We recommend that new toys are supervised initially to ascertain whether they are suitable for your child.